Conflict Management & De-escalation
Verbal Strategies That Work
Develop verbal and non-verbal de-escalation skills to defuse tense situations before they become dangerous.
What You'll Learn
- The escalation cycle: recognizing where a situation is heading
- Verbal de-escalation techniques from crisis negotiation
- Non-verbal communication that signals calm and control
- When to stop de-escalating and start leaving
- Managing your own stress response during conflict
- Post-incident documentation and reporting
What's Included
Live Webinar + Q&A
Full Replay
Transcript PDF
Takeaway Guide
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Your Instructors
Rob Andress
Violence Prevention Expert · Self-Defence Trainer · REALTOR® (40 years)
Violence prevention expert, self-defence trainer, and REALTOR® with 40 years of experience. Rob brings field-tested, real-world expertise that goes far beyond theory.
Beth Andress
Digital Fraud Educator · AI Governance Consultant · Realtor Safety Expert
Digital fraud educator, AI governance consultant, and realtor safety expert. Beth combines deep knowledge of digital threats with a practical, empowering teaching approach.